FAQFAQ
Emotional Baggage handbags and accessories are individually handmade from high quality denim, leather and cotton prints. We take pride in the design and construction of all of our handbags and accessories and much attention to detail and care is taken to ensure that all of our products meet not only our customers’ specifications but also our own high standards of craftsmanship and style.
How do I care for my Emotional Baggage item?
The following guidelines are recommended for care of your Emotional Baggage products:
General Cleaning
As many of Emotional Baggage products contain leather features and metal hardware, machine washing is not recommend. For overall cleaning, please refer to guidelines below.
Fabric
A protective spray (such as ScotchgaurdTM) can be sprayed on fabric areas of all products. Avoid spraying leather features or trim as this may cause marking. Always follow manufacturer’s instructions before using any protective sprays. Liquid spills or stains on treated fabric areas can be spot cleaned by blotting the entire fabric area with cold, mild soapy water and a cloth or sponge - do not rub. Ensure that the entire fabric area is wetted to avoid water marking when drying. Avoid wetting leather areas. Dry bag or purse flat in shade with lining pulled out to assist with drying.
Leather
Please note, leather is a natural product and should therefore be treated with care. It is recommended that a leather conditioner be used on the leather areas of your bag or purse to maintain durability and prevent the leather from cracking or drying out with use. To prevent stains from water or spills on leather, use a leather protective spray containing a water-repelling agent. Always follow manufacturer’s instructions before using any protective sprays. Avoid rubbing your bag against abrasive surfaces (e.g concrete!) as this can scratch and damage the soft leather surface.
Denim
Denim is used widely in the Emotional Baggage product range and is washed and prepared before use. Although care is taken to ensure the quality of all our fabrics and materials, denim in particular is designed to fade with use. Avoid allowing darker denim colours to rub on light-coloured clothing fabric as colour transfer, while unlikely, may occur due to the dyes used in the manufacture of denim. This is an inherent characteristic of denim and Emotional Baggage cannot be hold responsible for fading or for the transfer of colour to lighter coloured clothing items.
Emotional Baggage cannot be held responsible for damage to purchased products caused by the use of fabric and leather protectors, dry cleaning, machine washing or damage due to overuse/wear and tear.
Returns – What if I am not satisfied with my purchase?
If you receive an Emotional Baggage product that is flawed in any way (unless it was damaged by the postal service), you may return it for repair within 10 days of receiving it.
If the product does not meet your expectations upon arrival, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it for further instructions on the returns process. Items must be returned within 10 days of receiving and must be unused and in the same condition as received. Returns are not available for custom-made items unless faulty.
All shipping charges on returned merchandise are non-refundable. If the return is due to our error, shipping costs related to the return will be covered by Emotional Baggage.
Emotional Baggage will not cover shipping costs or provide cash refunds for “change of mind” returns.
How long will it take for my Emotional Baggage item to arrive?
For ready-made orders, please allow 10 working days to receive your item.
For custom orders, please allow 4 weeks.
What payment methods to you accept?
During the ordering process you will have the option of paying for your order using electronic funds transfer (Australian customers only) or by credit card using PayPal.
Payment by Electronic Funds Transfer
When selecting this option, you will be sent an email from Emotional Baggage with our bank account details. You will then need to complete the ordering process by transfering the cost of the order (product plus postage) into our account. Once funds are received, we will acknowledge your payment and proceed with your order.
Credit card payments using PayPal
This is a very secure way to make credit card payments online and it does not require you to create a PayPal account. Please note that pay PayPal transactions are processed immediately. Please visit PayPal at www.paypal.com.au for more information.
What shipping methods do you use?
Rate A (up to 250g) = $9.50
Rate B (251g to 500g) = $10.50
Rate C (501g to 1kg) = $12.50
Rate D (over 1kg) = $14.50
Please note, Emotional Baggage cannot be held responsible for any damage or losses that occur during shipping. If you require extra insurance or prefer for your items to be couriered (metro Melbourne only) then please advise via email prior to ordering. Default courier rate is $14.50.
Do you ship outside of Australia?
Yes, we are happy to ship any of our products to destinations outside of Australia. Please contact us prior to placing your order so that we can confirm the exact cost of shipping as this depends on the destination and weight of the package. Payments for such orders will be invoiced seperately using PayPal.
How often do you change your fabric selection?
We are always adding new feature fabrics to our range. See what fabrics we currently have in stock by looking at our fabrics page.
What is Emotional Baggage’s Privacy Policy?
We neither sell nor share your personal information with outside companies or third parties. We do encourage you to join our mailing list as our emails provide you with advanced notice of sales, new products and other events. If you wish to be removed from our list, you can choose to unsubscribe at any time and our records will be automatically updated.
